Cookie Policy

The domain uses automatic collection procedures (Cookies) to gather personal information such as the type of browser or operating system, reference page, route, ISP domain (Internet Provider), etc. all this in order to improve the services provided. Cookies help us to adapt this website to your personal needs. A “Cookie” is a small file that is stored on the user’s computer and allows us to recognize them. The set of “cookies” helps us improve the quality of our website, thus allowing us to personalize to a certain extent the navigation of each user on our website. Cookies are currently essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.

Keep in mind that cookies cannot damage your computer and that, in return, the fact that they are activated helps us to identify and resolve errors and improve the navigability of our site.

Types of cookies

For more information on the user about the type and use of cookies, we inform you that:

  • From the point of view of the ‘lifetime’ of the cookie (how long the cookie remains active on our computer) we can differentiate the cookies between:
    • Session cookies: they are temporary cookies that remain in the cookie file of your browser until you leave the web page, so none is recorded on the user’s hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.
    • Persistent cookies: they are stored on the hard drive and our website reads them every time you make a new visit. A permanent cookie has a specific expiration date. The cookie will stop working after that date. We generally use them to facilitate the user experience by remembering their browsing habits or, where appropriate, to facilitate purchase and / or registration services.
  • From the point of view of the purpose of each cookie, we can differentiate between:
    • Technical Cookies: are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, including those that the editor uses to allow the management and operation of the web page and enable its functions and services.
      Technical cookies, provided that they correspond to any of the following profiles, will be exempted from compliance with the obligations established in article 22.2 of the LSSI * (that is, obtaining consent for its installation and use through the existence of a warning banner, cookie policy): 

      • “User input” cookies
      • User authentication or identification cookies (session only)
      • User security cookies
      • Media player session cookies
      • Session cookies to balance load
      • User interface customization cookies
      • Complement cookies (plug-in) to exchange social content
        * according to the EU Working Group of Experts, in Article 29 of its Opinion 4/2012
    • Preference or customization cookies: are those that allow the user to remember information so that the user accesses the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to show when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which he accesses the service, etc.
      If the user himself chooses these characteristics (for example, if he selects the language of a website by clicking on the icon of the flag of the corresponding country), cookies will be exempt from the obligations of article 22.2 of the LSSI because they are considered a service expressly requested by the user, and this as long as the cookies exclusively obey the selected purpose.
    • Analysis or measurement cookies: are those that allow the person responsible for these to monitor and analyze the behavior of the users of the websites to which they are linked, including the quantification of the impacts of the advertisements. The information collected through this type of cookies is used to measure the activity of the websites, application or platform, in order to introduce improvements based on the analysis of the usage data made by the users of the service.
    • Behavioral advertising cookies: are those that store information on the behavior of users obtained through continuous observation of their browsing habits, which allows developing a specific profile to display advertising based on this.
  • Finally, from the point of view of the entity that manages the cookies, we can differentiate between:
    • Own cookies: are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
    • Third party cookies: are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.

MOVISTAR TEAM saves all the information collected through Cookies in a non-personalized format (IP address). This type of information obtained through Cookies will not be disclosed outside of MOVISTAR TEAM except in those cases indicated in the section ‘List and description of cookies’, nor will it be used for unsolicited communications.

Adequate privacy – Cookie management

The user can configure the permissions on the cookies used on our website at any time by accessing the cookie configuration panel.

Click on the “Settings” button to access the cookie configuration panel at


In the event that the user so wishes, the registration of cookies may be subject to acceptance during the installation or updating of the browser used. The user can revoke their acceptance at any time through the content and privacy configuration options available in each browser. However, if the user does not allow the installation of cookies in their browser, they may not be able to access any of the sections of our website.

For more information on the appropriate configuration of cookies and the activation, restriction and / or disabling options, you should go to the help section of your browser to learn more:

  • More information on how to block the use of cookies at Google Chrome
  • More information on how to block the use of cookies at Firefox
  • More information on how to block the use of cookies at Internet Explorer
  • More information on how to block the use of cookies at Microsoft Edge
  • More information on how to block the use of cookies at Safari in Mac
  • More information on how to block the use of cookies at Safari: in iPhone, iPad or iPod touch

Many browsers allow you to activate a private mode whereby cookies are always deleted after your visit. Depending on each browser, this private mode may have different names. Below you will find a list of the most common browsers and the different names for this “private mode”:

  • Internet Explorer 8 and higher; InPrivate
  • Safari 2 and higher; Private browsing
  • Opera 10.5 and higher; Private browsing
  • Firefox 3.5 and higher; Private browsing
  • Google Chrome 10 and higher; Incognito

List and description of cookies

The table that we publish below collects in a schematic way the cookies previously described and used on the website:

__utmaThird Party (Google)24 hoursAnalysis. It generates a unique user id, which is used to count how many times a certain user visits the site. It also records when was the first and last time you visited the website.
__utmbThird Party (Google)24 hoursAnalysis. It calculates when a session has ended, registering the time of arrival on the page.
__utmcThird Party (Google)24 hoursAnalysis. Checks if the session should be kept open or a new session should be created.
__utmtThird Party (Google)24 hoursAnalysis. It is used to limit the service request speed and limit data collection on high-traffic sites.
__utmzThird Party (Google)24 hoursAnalysis. Registers the origin of the user, as well as the keywords.
_fbpThird Party (Facebook)3 monthsIt provides a series of advertising products such as real-time bids from third-party advertisers.
moove_gdpr_popupOwn24 hoursPreferences. Determines whether a user has accepted cookies or not.

To learn more about Google Analytics cookies, you can visit the following page: You can disable Google Analytics cookies through the following link:

On this website you will find information about how behavioral advertising works, information about cookies and the measures you can take to protect your privacy on the Internet:

For more information about cookies and your rights as a user, you can consult the Guide on the use of cookies prepared by the Spanish Agency for Data Protection in collaboration with the associations ADIGITAL, Advertisers, AUTOCONTROL and IAB Spain: